Your privacy is our
priority
Your personal information at ck55 is stored with the highest level of security. This policy explains what information we collect, why we collect it, and how we keep your data safe.
Privacy Policy — Introduction
This privacy policy ("Policy") sets out the terms for managing information between the entity operating the ck55 platform ("we", "us", "ck55") and users ("you", "your") of our website ck55.mom. By using our services, you agree to the terms of this Policy.
ck55 believes that privacy is a fundamental right. We collect your personal information only as needed to provide our services and never sell or transfer it to third parties without your permission. Using SSL encryption and advanced security technology, we ensure that your information is always protected.
This policy was last updated in 2026. We will update this page for any changes and notify registered users by email.
Data Collection
ck55 collects user information through various means. The following describes in detail what types of information we collect and in what contexts.
1.1 Information You Provide Directly
When you create an account, log in, or use our services on ck55, you voluntarily provide the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Banking and payment details (information required for bKash, Nagad, Rocket, Upay, or bank transfers)
- Identity document details (national ID card or passport — as part of the KYC process)
- Information provided when contacting our support team
1.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- Internet Protocol (IP) address and device identifiers
- Browser type, language, and operating system
- Session duration, page visits, and navigation patterns
- Transaction history and gaming activity records
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as:
- Transaction confirmation details from payment processors
- KYC information received through identity verification services
- Risk assessment information received through fraud prevention services
ck55 never collects your information from social media profiles or any other irrelevant sources.
Use of Data
ck55 uses the information collected for the following legitimate purposes. We do not process any information for unnecessary purposes.
2.1 Service Delivery & Operations
- Creating, verifying, and securing account login
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer
- Verifying eligibility for bonuses and promotional offers
- Maintaining records of gaming sessions, bets, and results
- Running 24/7 customer support
2.2 Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Age verification — only individuals aged 21 or older may use our services
- Preventing multiple accounts and bonus abuse
- Implementing responsible gaming policies
2.3 Service Improvement & Personalisation
- Statistical analysis to improve user experience
- Providing recommendations for relevant games and offers
- Testing platform performance and security
- Using analytical data to plan new features and services
2.4 Communication & Notifications
- Sending important account-related information and alerts
- Transaction confirmations and status updates
- Notifications of changes to services or policies
- Sending promotional messages with your consent (which you may withdraw at any time)
Data Storage & Security
ck55 follows industry-standard technology and processes to protect your information. We ensure that no unauthorised party can access your personal data.
3.1 Security Technology
The following security measures are active on our platform:
- SSL Encryption: All communication between your browser and our servers is protected by SSL/TLS encryption
- Data Encryption: Stored sensitive information is kept in an encrypted state
- Access Control: Only authorised personnel can access your information
- Firewall & Security Monitoring: 24/7 system monitoring and intrusion detection
- Regular Security Audits: Periodic audits to identify and address potential vulnerabilities
3.2 Data Retention Period
ck55 retains your information only for as long as necessary. Even after an account is closed or inactive, certain information may be retained for a period of time for legal, regulatory, or dispute resolution purposes. Once that period has passed, we securely delete or anonymise the information.
3.3 Response to Data Breaches
In the event of a data security breach, ck55 will immediately launch an investigation and notify affected users as quickly as possible. We will take immediate steps to minimise harm and inform relevant parties of the details of the incident.
Sharing Information with Third Parties
ck55 does not sell your personal information to any third party. However, information may be shared in certain limited circumstances in order to provide our services.
5.1 Permitted Information Sharing
- Payment Service Providers: To process deposits and withdrawals — only the information necessary for the transaction
- Identity Verification Services: For KYC and age verification
- Fraud Prevention Services: To detect fraudulent activity
- Technology Service Providers: For server hosting and platform operations, who work under strict confidentiality agreements
- Legal Requirements: Providing information to relevant authorities as part of a court order or valid legal process
All our service partners are contractually bound to meet our security standards. They may only use the information provided for the specific purpose it was shared.
5.2 Information with Game Providers
ck55 features games from various game software providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may see some anonymous gameplay statistics, but your identity or financial information is not shared with them.
Your Rights
You have several important rights over the personal information associated with your account at ck55. We fully respect these rights.
6.1 Right to Access Information
You may request from ck55 at any time what information we hold about you, why we hold it, and how it is used. Please contact our support team to make this request.
6.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account profile; in some cases assistance from the support team may be required.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted ("right to be forgotten"). However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.
6.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. Use the "unsubscribe" option in your email or let the support team know. Non-marketing communications (transaction notifications, etc.) cannot be turned off as they are part of the service.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team by email. After verifying your identity, we will respond to your request within a reasonable time. This service is provided free of charge.
Protection of Minors
Restrictions for Those Under 21
ck55 is strictly not intended for minors. Only individuals aged 21 or older may register and use our platform.
We do not knowingly collect any personal information from minors. If we become aware that a user is a minor, we will immediately close their account and securely delete all information collected.
If you believe that a minor is using our platform, please notify our support team immediately.
Policy Changes
Policy Updates & Notification
ck55 may review and update this privacy policy from time to time. Changes may be made to this policy due to service improvements, regulatory changes, or business requirements.
For significant changes, we will notify registered users by email and update this page. Continuing to use the service after changes have been made will be considered as your agreement to the updated policy.
You will be informed about the new terms with sufficient notice before any important changes take effect. Previous versions of the policy are kept in our archive and will be provided upon request.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is available 24/7 to assist you. You may contact us in Bengali or English.
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